Who It's For

Office Staff — The Orchestrators

• Device: Web browser, all day

• Role: Approve additions, prepare invoices, coordinate drivers, monitor vehicle status

• Pain: Jumping between 15+ cards to manage vehicles, no unified view

• Need: A dashboard showing what requires attention, with the ability to drill into any vehicle and take action without navigating away

• Undigitized today: Driver assignment and coordination is done verbally — phone calls and face-to-face

Tinsmiths — The Hands-On Workers

• Device: Phone in the garage (often with dirty hands)

• Role: Perform repairs, document work, request additional approvals

• Pain: Too many taps to document something simple, context lost when switching between mini-apps

• Need: Tap a vehicle, do everything related to it, move on to the next

Appraisers — The Evaluators

• Device: Phone/tablet in the field

• Role: Assess vehicle damage (initial appraisal), approve completed work (pre-invoice), select jobs/parts/hours

• Pain: Two separate flows for initial vs. pending appraisal. Must visit the garage physically to verify work against the printed proforma and their original appraisal

• Need: A unified appraisal queue showing all vehicles needing their attention. Quick access to vehicle history, photos, and subitems when reviewing work on-site

• Key flows: Initial appraisal (full-screen, multi-step), pre-invoice approval (field visit, compare app data vs. physical work)

Work Manager — The Planner

• Device: Web browser + phone

• Role: Assign vehicles to tinsmiths, prioritize repair order, track garage throughput, ensure vehicles move through the pipeline

• Pain: No visibility into which vehicles are blocked (waiting for parts) vs. ready to work. Relies on walking the floor and verbal check-ins to know the state of the garage

• Need: Dashboard view of all vehicles by status, with parts readiness indicators. Ability to see which tinsmiths have capacity and which vehicles are sitting idle. The "Ready to Work" queue directly serves this role

• Key insight: The work manager is often the master tinsmith (פחח ראשי) wearing two hats — hands-on repair AND coordination

Field Drivers — The Movers

• Device: Phone, on the road

• Role: Pick up vehicles from customers, relocate between garages/external jobs, deliver completed vehicles back to customers

• Pain: Car pickup flow works well but delivery requires checking all mokeds are complete. Vehicle relocation has complex branching (garage/external/client return)

• Need: Clear list of vehicles to pick up or deliver. Driving mode with trip tracking. Signature capture on delivery

• Key flows: Car pickup (standalone — vehicle doesn't exist yet), vehicle relocation (driving mode + destination-specific arrival), car delivery (photos + signature)

Owner / Management — The Overview

• Device: Web browser, periodic check-ins

• Role: Monitor garage operations, track KPIs (throughput, average repair time, invoice totals), ensure SLA compliance with leasing companies

• Pain: No real-time visibility into garage performance. Must ask office staff for status updates or manually check Monday.com boards

• Need: High-level dashboard with vehicle counts by status, average time in each stage, and flagged vehicles that have been stuck too long. The wait time tracking (status timestamp columns) directly enables this

• Key insight: The owner doesn't need to take actions on individual vehicles — they need aggregated signals: "12 vehicles in repair, 3 stuck over 14 days, 5 ready for exit"

Priority Matrix